Frequently Asked Questions

• Always store your jewelry separately, ideally in your Revajewell box or pouch, to avoid scratching, rubbing, or tangling. Keep your gold and silver pieces in a cool, dry, and dark place.
• All Revajewell sterling silver jewelry is coated with rhodium, which protects the silver and reduces tarnishing over time.

With proper care, 18K gold-plated jewelry can last up to two years or more. Its lifespan depends on how often it’s worn and how well it’s maintained.

It’s not recommended to shower with gold-plated jewelry. Water and soap can cause the gold layer to tarnish and wear off faster.

If tarnishing happens, gently clean the jewelry with a soft cloth. For stubborn tarnish, consider getting professional cleaning.

Yes, gold-plated jewelry can be replated to look like new. Contact a professional jeweler or reach out to us for replating services.

Yes, gold-plated jewelry can be replated to look like new. Contact a professional jeweler or reach out to us for replating services.

Personalized orders with engraving or custom designs will be delivered in 7-10 working days. This does not include weekends, bank holidays, or public holidays.

If your order includes both personalized and non-personalized items, it will be delivered together in 7-10 working days.

To check the status of your order, please contact us and include your order number.

Quotes for custom engagement rings can change because of market factors like the prices of diamonds, gold, and other materials. If you wait a few days or months to use your quote, the price may go up or down depending on the current market.

We offer a 3-day guarantee on our quotes, but this can change if market rates change.

Usually, it takes 2 to 3 weeks to make your custom engagement ring. Simple designs take about 2 weeks, while more complex ones take closer to 3 weeks. If you need it sooner, contact us to see if we can rush the order, if possible. For more details, you can check or visit here.

For more details, go to our Shipping and Delivery Policy page. It has more information about how we handle orders and delivery times.

Yes, all orders are insured by Revajewell and we take full responsibility until they reach you.

Yes, gift wrapping is available for 100 INR per item. Just check the Gift Wrapping box in your shopping bag and add a personal message if you like.

Yes, sometimes orders might be delayed, though this is rare. We aim to ship on time, but production or quality checks could cause slight delays. We will let you know if this happens and appreciate your patience.

If you need your order by a specific date, like for an engagement or anniversary, it's best to order early to avoid last-minute issues. If you have any questions or need help, contact us at 00112233 or email help@revajewell.com.

Orders may be subject to customs or import duties and tax charges once they reach their destination country outside of India. These charges are payable by the customer and we do not currently cover this cost.

To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws.

We will email you tracking details once your order has been shipped. Check your order dispatch email for this information.

If your order isn’t processed by the expected shipping date, our Customer Happiness team will update you within 24-48 hours. Please check your email for this update. If you have any questions, you can email us at contact@revajewell.com or send an SMS to 01020202.

Once your order has left our warehouse, we can’t redirect it. Make sure you provide an address where you can sign for and receive your order. If you need to try to redirect your parcel after it’s been shipped, contact the courier directly.

For more details, go to our Shipping and Delivery Policy page. It has more information about how we handle orders and delivery times.

Once your order is placed, we can’t make changes or cancel it. After you receive your order, you can return any damaged items using our Returns portal. For more details, visit our Returns page.

We do not accept exchanges for any products, including rings and other sizes. If you have questions about an item or order, please contact us.

For more details, go to our Return and Exchange Policy page. It has more information about how we handle Return and Exchange requests.

We're sorry if your new Revajewell jewelry has any issues. Please contact our customer service team within 6 hours of receiving the delivery before returning the item. We can help you faster and guide you on the next steps for a refund or replacement. For more information, visit our Returns page.